Cobot Support Center

Glad you’re here! What can we do for you? Need some help? Check out our detailed FAQs and Guides where you will find answers to common questions about features, setup, and issues. If you aren’t able to find the answers to your questions, please don’t hesitate to write us an email.

Guides
FAQ
Learn
Contact
Amanda Wolf

Amanda Wolf

Ben Resnick

Ben Resnick

Clara Gaillard

Clara Gaillard

Genevieve Parks

Genevieve Parks

Laura Tump

Laura Tump

Morgan Sully

Morgan Sully

Welcome

We do our best to reply to all support requests as fast as we can. Cobot is handmade with love. We don’t outsource, we manage everything in house, so contact us and we will be there for you as quickly as possible.

If you have any questions, please check out our FAQs and Guides first. For any topics not covered or custom requests, you can send an email to support@cobot.me or request a getting started session.

If you would like a demo, book a free demo call with one of our Support team, or if you would like in-depth training and setup, check out our support packages.


Guides

These Guides will help you understand how Cobot works and how to set things up.

Registering Your Coworking Space And Getting Started Space Settings Setting up Your Privacy Policy and Data Processing Agreement Customizing Your Signup Page, Logo and Colors The Dashboard Adding Administrators Administrator Permissions Custom Domains Adding Members Member Overview
Adding Membership Plans Time Passes Hourly Time Passes Monthly Extras Adding Deposits or Signup Fees Custom Plans Paying For Other Members or Employees Companies Paying A Flat Fee For Their Employees Companies with Longer-Term Leases and Employees Checking In Members Changing Plans Canceling/Deleting A Membership Connecting A Member/Coworker To Their Profile Printer Integration
Managing Resources Prepaid Booking Passes How To Book A Resource External Bookings Recurring Bookings Editing Bookings Syncing Calendar Feeds
Invoicing Credit Cards & Direct Debit PayPal Prorated Invoices Issuing Refunds One-Time Charges Free-Form Invoices Accounting Codes Working With Multiple Tax Rates Or Currencies 2020 German VAT Tax Changes
Help Desk Member Questions Emailing From Cobot Cobot's Slack Integration Cobot's MailChimp Integration Targeted Marketing Using Cobot's Mailchimp Add-On Improving Email Delivery Success From Your Domain Setting Your Spaces Status for Your Members During the COVID-19 Crisis
Wifi Integration Radius Setup Creating Wifi Guest & Group Accounts
Analytics Overview Analytics Add-Ons Exporting Member Data Exporting Invoice Data Exporting Booking Data Exporting Check-In Data
Getting Started With Zapier Cobot To Slack Zapier Integration Connecting Cobot With A CRM Through Zapier (Best Practices) Updating Salesforce Contact When A Member Cancels List Of Available Fields For Zapier Triggers
How Do I Set Up Cobot's Integration With Tapkey? Setting Up Your Cobot Sensorberg Integration RFID/Swipe Card Check-In Setting Up The Cobot KISI Integration Creating Your Own RFID Integration (API) Setting up Your Cobot Salto Integration Setting up Your Cobot Dormakaba Integration
Registering Additional Spaces Give Members Access To Multiple Spaces
Cloudessa Setup (Discontinued)
Signup Guide for Your Members I'm a Member, How Do I Use Time Passes? I'm a Member, How Do I Use Prepaid Booking Passes?

FAQ

What Does The Member View/Portal Look Like? Can I Send Invoices In Advance Or A Reminder Email Before Members Are Charged Can I Limit The Number Of Members Per Plan? Can I Make The Member Phone Number A Required Field? Can I Send Messages/Emails/Newsletters To My Members? How Can I Change My Own/My Coworker's Email Or Password? How Can I Check In The Guests Of My Members? How Can I Pause/Freeze A Membership? How Can I Reactivate A Cancelled Member? How Can Admins/Members Upload Their Picture? How Can My Member Reset Their Password? How Do I Delete A Coworker Who Has Cancelled Their Membership? How Do I Delete Test Data? How Do I Delete/Remove Members? When Do Day Passes / Booking Passes Expire? How Can I Change More Than One Members Plan at a Time?
How Can I Delete An Invoice? Are Time Passes Also Prorated? What Does 'Write Off' On My Invoices Mean? Can I Add A Retention Rate To Invoices? Can I Give Members A Discount On Their Plan? Can Cobot Prorate Mid-Month Or When I Change A Member's Plan? Can I Have Members Be Charged Immediately When They Sign Up? Can I Offer A Discount For Committing To Longer Term Memberships? Can I Offer My Members To Pay In Advance (Lump Sums)? Can Invoices Be Sent To A Different Email Address Than A Member's Primary Email? How Can I Add An Annual (Yearly) Membership Fee? How Can I Add Cash Payments Or Other Manual Payment Methods? How Can I Bill A Deposit/Early Payment In Advance? How Can I Change The Day My Coworkers Are Invoiced? How Can I Create A Weekly Plan? How Can I Give My Members A Short-Term Promotional Rate? How Can I Require My Members To Add A Payment Method? How Can I Invoice Charges Before the Members Next Billing Date? What Exactly Does Cobot Do When An Invoice Is Due?
What Is GDPR And What Does It Mean For Me? Cobot Hosting, Security FAQ Can I Build My Website With Cobot? How Can I Delete A How-To How Can I Switch From My Current Software To Cobot? Can I Use My Own Domain? Do You Have A Phone App/Mobile Website? How Are The Numbers In The Analytics Section Calculated? How Can I Change The Name Of My Add-ons? How Can I Track My Revenue? How Can I Use Javascript? How Do I Delete Admins? How Do I Delete My Account? How Does Cobot Assign Day Passes, Do They Roll-Over? I Am An Admin. How Can I See My Member View? Why Does Cobot Say My Email Isn't Working? Why Don't We Revoke Access When A Payment Fails? In Which Languages Is Cobot Available? How Can I Use Google Analytics or Google Tag Manager?
Can Cobot Sync With Outlook? Can I Embed A List Of Members On My Website? Can I Use Cobot As A CRM? Can I Also Use My Liquidspace Account? Can I Embed The Booking Calendar On My Website? Can I Embed The Plans I've Created With Cobot On My Website? Can I Give Members Vouchers? How Can I Give Guests Access To Our Wi-Fi? How Can I See If A Member Was Invited To My Space's Slack Team? How Can I See If A Member Was Invited To My Spaces KISI Place? Netbox Troubleshooting What Do I Do If My Coworkers Can't See The Wifi Login Page? Why Can't Some Of My Members See Our Add-Ons? Cloudessa Troubleshooting
Can I Display Cobot Bookings Outside My Meeting Rooms? Can I Get A Separate Calendar Feed For Each Meeting Room? Can My Members Be Notified About Upcoming Meetings? How Can Non-Members Book A Meeting Room?
How Does Cobot Calculate The Number Of Members Of My Space? How Much Does Cobot Cost/What Is The Pricing? Is There A White-Label Version Of Cobot Available?

Learn Coworking

Some of our staff have owned or operated spaces ourselves - from large multi-location spaces with over a 1000 members, to small collectives with no more than handful of members. Here’s a collection of resources if you’re considering (or in the process of) starting up a coworking space. We’re sharing our inside knowledge to help you get a handle on everything from your membership plans and agreements, to payment methods, internet control, and even good events to host for your community.

Contact

Send us a message

Ways to contact us

We are in Europe, where it’s currently 07:14AM. The site is monitored 24/7 for critical errors.

E-Mail: support@cobot.me


Languages

We speak English.
Wir sprechen Deutsch.
Nous parlons français.
También hablamos español.
Nós também falamos português.
日本語を話します

Getting Started Session

If you want to get in touch first, request a personal getting started session.

Made with love in Berlin